PLEASE BE AWARE OF OUR CURRENT WORKING SYSTEM - DETAILS IN CLINICS AND SERVICES - AS AT 29 APRIL

PRESCRIPTIONS/MEDICATION REQUESTS

As a large Practice with around 11,100 patients we deal with around 12,000 prescription item requests per month. We wish to ensure that we are offering the best, safest and most efficient service possible. Both the practice and the pharmacies have timescales for processing your request.   The practice processing timescale is 2 full working days after we have received your request.  Your pharmacy may have an amended policy for collection or delivery times, please ensure you are aware of their timescales.  Only order what you require as over-ordering puts more pressure on the surgery and the pharmacies. 

Preferred pharmacy:  If you would always wish your prescription to go to the same Pharmacy you can advise us and we can add a preferred pharmacy to your record.    Should you change your pharmacy please let us know otherwise your prescription will continue to go to your original preferred pharmacy.

There are a number of ways you can order your prescription and these are detailed below.


METHODS OF ORDERING PRESCRIPTIONS

PATIENT ONLINE SERVICES:  Please see the Clinics and Services section for further information.  Our service links directly to your patient record and is updated in real time meaning the information is fully accurate. In addition, this service allows you to view and cancel booked appointments.

VIA THIS WEBSITE:   www.ladywelleast.co.uk A simple registration process requires to be undertaken in order to use this service. The messages are checked at noon and 5.00pm each day and processing follows the same guidelines as requests put into the prescription request box. 

User guide for website prescription ordering

AT THE PRACTICE: Prescription Request Slips are available at the reception desk to be filled in by the patient and should be put in the prescription request box. Please note that Receptionists will not fill in request slips, this must be done by the patient or patient representative. This helps to reduce the waiting time at the reception desk and ensure that your request is accurate. You can also hand in your reorder slip found on the right hand side of your prescription.

PHARMACY:  Your local Pharmacy offers an ordering/collection/delivery service.  Please contact them directly to arrange this.  The Practice involvement is to produce the prescription and provide it to the Pharmacy on request.

Please be aware that if you order via your pharmacy or ask them to collect your prescription you should allow extra time for the process as a third party is involved. The time taken to process your prescription only starts when the prescription request is received at the Practice.  

NO PHONE REQUESTS FOR MEDICATION WILL BE TAKEN BY RECEPTION STAFF AT ANY TIME.

We would welcome any feedback about our prescription ordering and collection process. Please either complete a suggestion/comment form at Reception or send feedback via our website.

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